1. Scope

These Terms and Conditions apply to all agreements concluded between the client and
Jimena Real | Sales, Mindset & Health Coach
Elmauer Weg 11b, 86163 Augsburg, Germany
Email: [email protected]
regarding the purchase of coaching services, group programs, or online trainings.

Clients may be consumers (private individuals) or entrepreneurs (business clients).

2. Services Offered

The services available include:

1:1 Coaching sessions (online via Zoom or Google Meet)

Group coaching programs (live delivery, may include pre-recorded content)

Online sales training or mindset coaching programs

The specific scope, duration, format, and pricing are described in the respective program or offer page.

3. Booking & Contract Formation

Bookings are made via the website, online calendar (e.g., Calendly), or via email.
By submitting a booking, the client offers to enter into a binding contract. The contract is concluded when the booking is confirmed via email or through the platform.

4. Prices & Payment Terms

All prices are listed in Euro (€) and are final prices (VAT is not charged in accordance with §19 UStG — Kleinunternehmerregelung).
Payment is due in full upfront unless otherwise agreed in writing.
Payment plans may be offered upon request at the coach’s discretion.

5. Cancellation & Rescheduling (1:1 Coaching)

Clients may reschedule a 1:1 coaching session up to 24 hours in advance at no cost.
Cancellations with less than 24 hours’ notice or no-shows are non-refundable.

6. Cancellation Policy for Group Programs

Due to limited spaces, once a group program has started, the booking is non-refundable.
If the client cannot attend, they may request a credit for a future program (at the discretion of the coach). If minimum participation is not met, the program may be rescheduled or canceled with a full refund.

7. Right of Withdrawal (Consumers Only)

Consumers have a legal right to withdraw from the contract within 14 days after booking.
To exercise the right of withdrawal, a clear written statement must be sent by email.
The right expires once the service has been fully delivered.

8. Liability

The coaching services are not therapy or medical treatment. The client participates voluntarily and is responsible for their own implementation and results.
Liability for damages is excluded unless caused intentionally or by gross negligence.

9. Copyright

All materials provided during the programs (slides, recordings, handouts, etc.) are protected by copyright. They may not be shared, reproduced, or distributed without written permission.

10. Final Provisions

German law applies.
If any clause of these Terms is or becomes invalid, the remaining clauses remain unaffected.
For business clients, the place of jurisdiction is Augsburg, Germany.